Policies

 
 

Personal Data

At The Side Garage, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.

From time to time we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.

Turnaround Time

Our standard turnaround time is currently 14-18 days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing or speciality inks. 

Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers.

If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.

Payment Terms

For orders over 200 pieces, a 40% deposit is due prior to being printed, however, no payment is required until you approve your digital mockup.

Final payment is due upon completion of the project.

Under/Over Run Allowance

Custom printing is an art form, especially when it comes to water based and discharge inks. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Real Thread will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.

Artwork

Artwork Creation & Ownership

All artwork created by The Side Garage is the sole property of the client once payment for artwork is received.

Art Preparation

Art not supplied in print ready format, is subject to be billed at our current rate. We will always give you an estimate before doing this work.

Art Approval

All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

Garments, Blanks, Shirts & Pieces

Out of Stock Items

The Side Garage will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-­order basis. We do not stock a range of goods at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Manufacturer Defects

The Side Garage is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Garment Subjectivity

The Side Garage will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.

Printing

Minimums

We have a 12 piece minimum order to waive a setup fee of $25 for less than 12 pieces.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Wash-down

Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps, and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.

We take great pride in the quality of our work. That being said, very small amounts of wash-down on ink colors should be expected with each additional wash since the fabric will fade with additional washing.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend turning your garment inside out and machine wash cold and tumble dry low.

Hand

Prior to a first wash, it is completely normal to feel a slight “hand”. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

Reorder Ink Color

Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.

Ink Color & Pantone Matching

Due to the nature of water-based and discharge inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.

Ink Color Change

There is a $20 ink change fee for each additional ink color change within a print run

Style Change Minimums

Garment style or garment color changes are allowed at no additional charge as long as they receive the same design, print size and ink color.

Packaging, Shipping, & Receiving

In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Project Manager immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Shipping

We ship via UPS and USPS. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. The Side Garage will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included in quotes. The Side assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.

Packaging

All orders will be bulk packaged, generally folded by the dozen.

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

Miscellaneous

Social Sharing

We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via Facebook and Instagram Please be sure to notify your Project Manager when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).

Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Finance Charges

Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.

Cancellation

Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:

  • Within 4 days of placing your order: 15% Cancellation Fee

  • After 4 days but at least 5 days before the est. ship date: 75% Cancellation Fee

  • Within 5 days of the est. ship date: 100% Cancellation Fee

Returned Checks

There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.

Terms & Conditions

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. The Side Garage reserves the right to change its Terms & Conditions at any time without notice.